From the category archives:

Enterprise 2.0

Netflix: Make More Customer Magic with Your People and Your Data

April 26, 2010

I’ve often thought my older relatives should try Netflix. But they don’t have a computer at home and I just didn’t see how it could work for them. They use the library computers in their home town, but I know they wouldn’t be comfortable doing the credit card thing online, much less at the library. [...]

Read the full article →

Zappos: Make Me Happier with Business Analytics

March 30, 2010

I love a lot about Zappos: the customer-centered service, the way Tony Hsieh, Zappos CEO, evangelizes and models the competitive advantage of emergent and sustained corporate values. I love the way they call me a VIP for really what is a modest number of transactions.  Yet many of those transactions are returns. Again today, for [...]

Read the full article →

Emergent Intelligence: SocialText and Baynote

January 25, 2010

What does an Emergent Business Execution Platform look like? I asked this question in my last post of 2009. Building up to this question, I had argued that “excellence in execution is infrastructure, because processes and tools can incorporate and model best practices in execution to a degree and with a speed and flexibility not [...]

Read the full article →

Human Capital x Social Capital = Productivity and Innovation

December 14, 2009

My guest post on Blogging Innovation 12/10/09: As a culture we like to think of our achievements as the triumph of the individual. But last week I used a memorable chicken breeding example to show you that group performance outweighs individual performance in a group environment because a focus on individual performance comes at a [...]

Read the full article →

Let’s talk about chickens and e2.0

December 1, 2009

While it might seem that there is no possible link between chickens and Enterprise 2.0, it turns out that there is a really good story about group versus personal productivity involving chickens: William Muir, an animal breeder at Purdue University, wanted to increase egg production by selective breeding, and he tried to do it in [...]

Read the full article →

How Best Buy’s Execution Culture Creates Social Media Success

October 6, 2009

Today I want to show you how Best Buy’s execution culture helped make Best Buy’s Social Media Story happen. An execution culture is about taking your corporate values and making them explicit and actionable, and that means taking them beyond the organization in today’s world of social media. This is the 3rd in a series [...]

Read the full article →

Cooking up Social Media with the Right Ingredients

September 29, 2009

Meri’s recipe for success: Take corporate touchstone. Distill simple and clear corporate values. Combine with matching tools and processes. Stir continuously. Serve up to every customer, every time. Keep fresh. The crux of Business Execution is that companies with a clear set of values outperform if these values are explicit and actionable.  An era of [...]

Read the full article →