Excellence in Execution is Infrastructure

November 9, 2009

My guest post on SuccessFactors Business Execution blog 11/6/09: CEO’s continue to rate execution excellence as their top challenge. But what does “excellence in execution” actually mean? The CEO wants to turn the wheel and have the ship respond, but according to extensive research repeated year after year, only 10-15% of wheel turns get the [...]

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Cisco Goes Funware

October 28, 2009

There was a great series of blog posts this month about Cisco’s first ever virtual sales conference by Carlos Dominguez, Cisco’s Senior Vice President, US Service Providers Sales. The scale of the meeting was enormous, with over 19,000 virtual attendees. The list of technologies was as I would expect from Cisco, the stalwart WebEx, the [...]

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Putting Games to Work

October 19, 2009

VW has launched a wonderful initiative called The Fun Theory demonstrating how “fun is the easiest way to change people’s behavior for the better”. Their video “The Piano Stairs – The Fun Theory” has gone viral with over 3M views on You Tube. Us business execution folks call this Putting Games to Work. As I [...]

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Playing Around with Customer Loyalty

October 12, 2009

Business Execution is about delivering on a promise to your customers. Many companies, for example, have a lowest price promise to their customers. They offer to match any price a customer finds elsewhere. But most customers don’t take advantage of this offer. Customers just buy the item somewhere else. Why? Because most companies don’t engage [...]

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How Best Buy’s Execution Culture Creates Social Media Success

October 6, 2009

Today I want to show you how Best Buy’s execution culture helped make Best Buy’s Social Media Story happen. An execution culture is about taking your corporate values and making them explicit and actionable, and that means taking them beyond the organization in today’s world of social media. This is the 3rd in a series [...]

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Best Buy’s Social Media Story

October 1, 2009

Earlier this week, in “Cooking up Social Media with the Right Ingredients”, I wrote about Walmart and how their Elevenmoms initiative created and leveraged a community of shared values around saving money. Today I will walk you through what Gina Debogovich, Best Buy’s Community Manager, called “a journey of all the wonderful things we can [...]

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Cooking up Social Media with the Right Ingredients

September 29, 2009

Meri’s recipe for success: Take corporate touchstone. Distill simple and clear corporate values. Combine with matching tools and processes. Stir continuously. Serve up to every customer, every time. Keep fresh. The crux of Business Execution is that companies with a clear set of values outperform if these values are explicit and actionable.  An era of [...]

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The execution gap is as big as ever. Why?

September 21, 2009

Last week was a great week for Business Execution. First we saw SuccessFactors taking the lead and establishing a Business Execution software category, releasing compelling new research from industry thought leaders and from the results of their customers’ bottom line. Their Return on Execution manifesto makes the business urgency very clear:  “Although the egos in [...]

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How to Get Out of Fire Drill Mode

September 17, 2009

I work with many tech companies. When I talk to the leadership team, they worry about company strategy and how to make it happen. But when I talk to the troops, their biggest challenge is being told that the 10,000 things they need to do today are of equal priority. The company is stuck in [...]

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Why RoX is the New ROI

September 10, 2009

Wow! SuccessFactors has just picked up a bullhorn and yelled “Hey everybody, it’s about execution!” Today the company unveiled itself as The Business Execution Software Company, kicking off the new era with their manifesto Return on Execution by Erik Berggren, Director of Customer Results & Global Research, and Lars Dalgaard, CEO. Execution has for too [...]

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