Posts tagged as:

analytics

3 Steps to Customer Centric Software

April 6, 2011

Today your software solution most likely delivers the same value to your customer whether it is the first, 101st or 1,000,001st transaction. But software made smarter with predictive analytics delivers greater value to your customer with each transaction because it learns and adapts. Predictive analytics make your software solution “sticky” because your solution grows in [...]

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Don’t treat everyone the same, treat them uniquely

March 30, 2011

Every time a customer or potential customer interacts with your company, a decision is made. What home page is displayed?  What results are returned for that search term? What offer should be made in this direct marketing campaign? What’s the next best action for this customer? Should this customer’s request be approved? What’s the best [...]

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Emergent Intelligence: SocialText and Baynote

January 25, 2010

What does an Emergent Business Execution Platform look like? I asked this question in my last post of 2009. Building up to this question, I had argued that “excellence in execution is infrastructure, because processes and tools can incorporate and model best practices in execution to a degree and with a speed and flexibility not [...]

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