Posts tagged as:

social media

Emergent Intelligence: SocialText and Baynote

January 25, 2010

What does an Emergent Business Execution Platform look like? I asked this question in my last post of 2009. Building up to this question, I had argued that “excellence in execution is infrastructure, because processes and tools can incorporate and model best practices in execution to a degree and with a speed and flexibility not [...]

Read the full article →

Human Capital x Social Capital = Productivity and Innovation

December 14, 2009

My guest post on Blogging Innovation 12/10/09:
As a culture we like to think of our achievements as the triumph of the individual. But last week I used a memorable chicken breeding example to show you that group performance outweighs individual performance in a group environment because a focus on individual performance comes at a cost [...]

Read the full article →

Excellence in Execution is Infrastructure

November 9, 2009

My guest post on SuccessFactors Business Execution blog 11/6/09:
CEO’s continue to rate execution excellence as their top challenge. But what does “excellence in execution” actually mean? The CEO wants to turn the wheel and have the ship respond, but according to extensive research repeated year after year, only 10-15% of wheel turns get the ship [...]

Read the full article →

How Best Buy’s Execution Culture Creates Social Media Success

October 6, 2009

Today I want to show you how Best Buy’s execution culture helped make Best Buy’s Social Media Story happen. An execution culture is about taking your corporate values and making them explicit and actionable, and that means taking them beyond the organization in today’s world of social media.
This is the 3rd in a series of [...]

Read the full article →

Best Buy’s Social Media Story

October 1, 2009

Earlier this week, in “Cooking up Social Media with the Right Ingredients”, I wrote about Walmart and how their Elevenmoms initiative created and leveraged a community of shared values around saving money.
Today I will walk you through what Gina Debogovich, Best Buy’s Community Manager, called “a journey of all the wonderful things we can accomplish [...]

Read the full article →

Cooking up Social Media with the Right Ingredients

September 29, 2009

Meri’s recipe for success:

Take corporate touchstone.
Distill simple and clear corporate values.
Combine with matching tools and processes.
Stir continuously.
Serve up to every customer, every time.
Keep fresh.

The crux of Business Execution is that companies with a clear set of values outperform if these values are explicit and actionable.  An era of customer engagement and expanding social networking [...]

Read the full article →